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FAQ´s

Solving Doubts

Making better experiences

Discover answers to common queries in our Frequently Asked Questions (FAQs) section, covering everything from tour details to booking processes.

Navigate through the FAQs for a seamless experience, or submit your questions to have them promptly addressed by our dedicated team. At Tours TBD, we’re committed to enhancing your journey and ensuring you have all the information needed for an amazing adventure. Thank you for choosing Tours TBD – let the exploration begin! Safe travels, The Tours TBD Team

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Booking FAQ´s

Booking, Changes, Refunds, and Cancellation Policies

Booking with Tours TBD is a breeze! You’ve got three options to choose from:

  1. Online Reservation: Head over to our website, where you can easily book your desired tour or service directly.

  2. Reservation WhatsApp and Center Assistance: Give us a call or reach out via WhatsApp to our dedicated Reservation Center. Our experts are ready to assist you through the booking process and provide any information you need.

  3. Email Booking: Feel free to shoot us an email at info@Tourstbd.com to make your reservation. We’ll get back to you promptly to confirm the details.

Whether you prefer the convenience of online booking, a friendly chat with our experts, or a straightforward email, Tours TBD is here to make your reservation process smooth and stress-free. Let the adventures begin!

1. Online Reservation: Booking through our website is quick and easy. Have your credit card handy as you’ll need it for the total or partial payment at the time of reservation. Once booked, you’ll receive a confirmation via email, sealing the deal for your upcoming adventure.

2. Reservation Center (Phone/WhatsApp/Email): Opting for a more personal touch? Reach out to our Reservation Center via phone or WhatsApp at (+52) 9842337473, (+52) 9841857214, or (+52) 9841160221. Alternatively, you can send us an email. Our expert executives are ready to provide real-time assistance, answering any questions you may have and guiding you through the reservation process. Your personalized experience is just a call or message away.

Online Reservation: If you purchase a tour or transfer service through the Tours TBD website, you’ll receive instant confirmation at the time of your purchase. It’s as quick and straightforward as that!

Reservation Center (Email/Phone/WhatsApp): For those who choose to connect with us through email or directly with an executive via the Reservation Center, your confirmation process is just as efficient. Expect to receive your voucher and confirmation via email within the next two hours from the moment you reach out to us. Our goal is to get you the information you need promptly, so you can focus on the excitement of your upcoming adventure.

Your confirmation comes in the form of a Ticket, packed with all the key details about the tour, program, or service you’ve reserved. This Ticket is your go-to document, providing comprehensive information to ensure you’re well-prepared and ready to embark on an amazing experience with Tours TBD. Keep it handy for a smooth and hassle-free adventure!

Your confirmation is a treasure trove of details! It includes a unique confirmation code, verifying your reservation. Additionally, you’ll find your name, the tour/program/service date, the number of participants, location and address details, directions, policies, recommendations, and all the necessary contact information to reach us. It’s your one-stop guide, ensuring you have everything you need for a seamless and enjoyable experience with Tours TBD.

Take a moment to carefully read through your confirmation and feel free to reach out to us if you have any questions, comments, or need additional information. It’s crucial to stay in touch! When heading out for your program or tour, don’t forget to bring a copy of your confirmation. This document will be your key to starting off your adventure smoothly, so having it handy is the way to go. We’re here to make sure you have all the details you need for an amazing experience!

All reservations with Tours TBD are pre-paid, unless your Voucher indicates otherwise, eliminating the need to arrange anything with your operator. For packages with partial payment, the remaining amount must be settled upon boarding the unit for your tour or transportation. If asked, kindly ensure to inform your hotel that you have reservations with Tours TBD. We’re more than happy to assist with any questions or additional information you may need. Your smooth and stress-free experience is our priority!

All changes to reservations are subject to availability. If you wish to make any changes to your booking, kindly contact us directly. Please note that we cannot accept instructions from third parties, hotels, or travel agencies. Your direct communication with us ensures a smooth and accurate process for any modifications to your reservation. Feel free to give us a call personally, and we’ll be happy to assist you with any adjustments you may need.

Please be aware that all refunds, whether due to a reduction in the number of participants, total reservation cancellation, or any other reason, may be subject to an administrative fee of 20% of the total amount paid for the services. This fee is applied to cover administrative costs associated with processing refunds. We appreciate your understanding, and if you have any questions or concerns, feel free to reach out to us for clarification.

For boat tours, yatching rentals or catamaran excursions, if your journey is diverted or delayed for any reason, resulting in the loss of your scheduled program or service, you are entitled to an 80% refund. To initiate the refund process, please email us the details of the situation. A specific condition for eligibility is that the activity has not been undertaken. Our operators will verify this information for accuracy. We appreciate your understanding, and if you have any questions or need further assistance, feel free to reach out to us via email.

In the event that your cruise or flight is canceled or diverted due to inclement weather, we will reschedule the same program for you on any available date using a certificate that will be valid for the next 180 days. The rescheduled program will mirror the one you initially purchased, and there will be no additional charges for any rate increases. This certificate can be redeemed during your upcoming vacations.

  • Note: Refunds for the service are non-transferable.
  • If the number of participants is reduced: the remaining value will be held for future use. No cash refunds will be provided under any circumstances.

We appreciate your understanding, and if you have any questions or require further assistance, feel free to contact us. Your satisfaction and enjoyable experience are our top priorities.

Please be aware that no refunds are applicable for cancellations within 4 days of your scheduled program or service. All our programs and services operate rain or shine, so refunds for inclement weather will only be considered if the tour operator and/or service provider decides to cancel the program.

All refunds, whether due to a reduction in the number of participants, total reservation cancellation, or any other reason, may be subject to an administrative fee of 10% of the total amount paid for the services.

We appreciate your understanding, and if you have any questions or require further clarification, feel free to reach out to us. Your satisfaction is important to us, and we strive to provide a transparent and fair cancellation policy.

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General FAQ´s

General Information for Tours/Services

Absolutely. We highly value your punctuality and appreciate your kindness in being available at least 30 minutes before your scheduled time at your assigned meeting point. It’s crucial to check the local time upon arrival at the tourist destination to avoid any delays or absence for your reserved service. Failure to do so may result in the application of our non-refundable policies, so please ensure you’re well-prepared to make the most of your experience.

When participating in any program or service, please ensure you have cash and a credit card on hand for any unforeseen circumstances, such as incidental damages or additional expenses that may arise. This includes purchases for souvenirs, photos, videos, or any services not explicitly included in your reservation. Being prepared with a form of payment will ensure you have a smooth and enjoyable experience without any unexpected challenges.

All our locations are situated in places where environmental care is of utmost importance. Our company is committed to social responsibility, with conservation being a core principle. That’s why we exclusively recommend the use of biodegradable sunscreen lotions and insect repellents. By choosing biodegradable options, you contribute to our shared goal of preserving the environment and enjoying your experience responsibly. Thank you for being a part of our commitment to sustainability.

If you have allergy sufferers, you should take all of your next medications, pills, nasal spray or other injections that you require, get some of our new tours and services on the island, in the countryside or in ruins, and there are some stories with the first aids, do not include specific antiallergic medications.

We must communicate information about your allergies and other pre-existing health conditions via electronic mail to make your reservation. In ToursTBD, your security and comfort are always a priority.

For safety reasons, and without exception, the participation of pregnant women is not allowed in any of our water-based programs or attractions where the nature of movement may be inappropriate for expectant mothers. Please check the specific restrictions for pregnant women in excursions, activities, and services, as they may vary. Always remember that safety is our top priority, and we appreciate your understanding and cooperation in ensuring a secure and enjoyable experience for all participants.

The information on our website thoroughly outlines all the details and features of each trip. If you still have questions, feel free to call our toll-free numbers, send an email to info@tourstbd.com, or contact one of our WhatsApp experts online. We’ll be delighted to assist you with any additional information about your program or activity or clarify any doubts you may have! Your satisfaction is our priority, and we’re here to ensure you have all the details you need for a fantastic experience.

The majority of our tours are family-friendly. However, due to the active nature of some adventures and other factors, our expert and trained staff can provide recommendations regarding the minimum age specified for each excursion. All children must be accompanied by a responsible adult who will assume the responsibility and supervision of each minor. We want to ensure a safe and enjoyable experience for the whole family, and our team is here to guide you in selecting the most suitable programs for children of different ages.

Billing information for the total amount of your purchase will be applied in US dollars to your credit card. The conversion to any other currency will be reflected based on your bank’s exchange rate. Your statement will show the charge for this purchase under the name “Tours TBD.” “Tours TBD” and the names of our tour operators and providers are trademarks. We appreciate your understanding and look forward to providing you with an excellent experience. If you have any questions or need further assistance, feel free to reach out to us.

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Tours TBD FAQ´s

General Information about Tours TBD

Tours TBD is an online tour experience agency specializing in the promotion of products and services, particularly in the Riviera Maya region. Our platform, Tourstbd.com, offers a diverse range of tours and activities, ensuring travelers can enjoy unforgettable experiences during their stay in this beautiful area. From water adventures to cultural explorations, we are dedicated to providing exciting options for all tastes and preferences. Welcome to Tours TBD, where the adventure never ends!

We boast over 10 years of experience in the tourism market. Our team is composed of a bilingual selection of travel agents and specialized representatives, ensuring a wealth of expertise to make your travel experience with Tours TBD exceptional.

Our office hours are from 9:00 am to 8:00 pm (GMT -5) every day of the year. Our voicemail and online booking system operate 24/7, and our reservation center, with three available lines, is open 365 days a year. This means you can reach out to us whenever you need assistance. If your available time doesn’t align with ours, feel free to leave a message on our voicemail (we have phone numbers for dialing within Mexico) or send an email to info@Tourstbd.com, and you’ll receive a prompt response. Your convenience is our priority!

We offer a diverse range of programs and services in each of the magical destinations we operate in. Our tours are known for embracing the sun and water, taking you to parks, archaeological sites, and offering various water activities.

We provide family and couples’ packages, ecotourism adventures, and thrilling tours. From exploring the major Mayan archaeological sites in the Mexican Caribbean to incredible experiences like visiting Sian Ka’an or any of the Grupo Xcaret parks, we have excursions to suit every taste and preference.

SSL (Secure Sockets Layer) is an online security protocol that provides you with confidence in every purchase, ensuring the safety of the data you provide. It is a dynamic image that appears in your web browser, allowing our guests to know at a glance that they can trust us. Our online site is validated, and transactions can be securely conducted with us. The SSL padlock seal signifies that customers can trust their online transactions with us, providing a secure and safe environment for all interactions.

If you need any further information, feel free to contact us either by email at info@tourstbd.com or by phone at Tours TBD, hotlines: (+52) 9842337473, (+52) 9841857214, (+52) 9841160221, and through WhatsApp. We are here to assist you!

Introducing Diving & Snorkel Tours

We have teamed up with best divers guides in riviera maya to bring one of the best dive trips experience.

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